Hi!
I’m Divine.
I turn complexity into clarity.
Specializing in B2B & B2C platforms, design systems, and large-scale workflows, I bring structure to ambiguity and transform operational chaos into intuitive, durable product experiences.
15+ years designing enterprise products and systems
Austin, TX
Selected Work
Featured Projects
Case studies that reflect my approach to systems thinking, enterprise platforms, and product strategy.
- B2B
- Systems Thinking
Modernizing Dell’s Commercial Quote Experience
Dell’s quote platform processed 13 million quotes a quarter. Most customers couldn’t figure out how to manage them online. This is how we fixed that.
- Strategy
- AI/UX
Shaping an AI Experience Vision Through System-Level Exploration
This work focused on helping teams reason about how AI-enabled systems should behave, scale, and support decision-making across an enterprise ecosystem, laying the groundwork for higher AI maturity before interfaces or features were defined.
- Design System
- AI/UX
The Dell Design System Governance Engine
This work explores how governance could shift from manual review to system‑supported guidance, protecting design quality at scale without sacrificing designer autonomy.
- Product Strategy
- Mobile UX
How do we turn a price-checking habit into a full-trip booking behavior?
A self-directed design exercise in response to a brief: a travel app has built a deep moat in price prediction, but users return to check flight prices and leave.
- B2B
- Transactions
Unified Commercial Purchase & Checkout
A unified approach to commercial purchase and checkout, designed to support complex enterprise buying flows while reducing fragmentation across quote, cart, and fulfillment experiences.
[Coming soon]
Recognitions
What people say
Divine’s exceptional contributions have been instrumental in designing all the logistics features that have brought immense value not just to the Cart and Checkout experience but also to the Quote functionality.
Ankur Dubey
Dell Technologies
Your leadership in Quotes has not only filled a crucial gap but also inspired the rest of the team to rise to the challenge. As we continue to evolve, know that your efforts and sense of responsibility are highly appreciated. Thank you for all that you are doing.
Itee Sharma
Dell Technologies
Your willingness to dive right into the work, conduct difficult remote interviews, interact thoughtfully with stakeholders, and prototype designs has allowed us to keep the timelines for this project on track despite many short-term demands.
Claire Regan
Dell Technologies
You have conducted multiple D&F sessions, striving to understand the lay of the land of our commercial checkout experience while also driving GOP and OMOD, while guiding our commercial purchase designers. You live by our culture code and do what’s right for our customers, while also balancing the hectic nature of our business priorities. Thank you so much!!!
Paul Sturrs
Dell Technologies
Your work is excellent, with remarkable attention to detail helping us gaining alignment from diverse stakeholders. Thank you for following through, going to the next level, and setting a standard for how we work with our colleagues across the enterprise. We have a lot to learn from you!
Tonya Browning
Dell Technologies
Divine, I want to thank you for a great partnership with my team and me so far. You seek solutions that creatively align user needs and business goals and have been flexible to help us prioritize the work, considering capacity concerns. Looking forward to all the great work you and the Ursa team have lined up to improve the customer experience in the upcoming sprints. Kudos!
Surya Prabha Mohanan
Dell Technologies
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